Accessibility Initiatives

On February 25th, Black Ball Ferry Line reached out to Lifetime Networks to explore ways to improve accessibility for passengers with disabilities. The company expressed interest in ensuring they are doing everything they can to meet the needs of those who use their ferries.

A meeting was held with Jarryd from Black Ball Ferry Line, alongside staff from the Accessibility Committee and one participant. During the meeting, the team shared various resources to support Black Ball Ferry Line in enhancing their services.

Key recommendations included:

• Implementing accessibility widgets on their website to ensure it is user-friendly for all.

• Introducing information on the Sunflower Lanyard program, which is recognized globally by airports to help staff identify passengers who may require additional assistance.

• Adding more detailed content about their accessibility services on the website, including visual elements like pictures and videos to better communicate their offerings.

• Sharing the MagnusCards App, a "how-to" guide that can help passengers navigate the ferry experience with clear, verbal and visual, step-by-step instructions.

• Adding more information on their website about Service Dogs, and making an announcement letting passengers know that Service Dogs are allowed on all areas of the ship.

Additionally, Black Ball Ferry Line is working on a new building in the Victoria Harbour, which will be Rick Hansen certified, ensuring that it meets the highest accessibility standards.

This collaboration highlights Black Ball Ferry Line commitment to improving accessibility and their proactive approach to meeting the diverse needs of their customers. The ongoing discussion serves as a reminder of the importance of inclusive practices in public services.